We're a small team and we'd rather you complained loudly than walked away quietly. Our formal complaints procedure is regulated by Propertymark and the Property Ombudsman.
Stage 1 — informal
Email your concern to complaints@bdj.co.uk. We aim to respond within one working day and resolve most issues within five.
Stage 2 — formal
If we can't resolve informally, send a written complaint to Beatrice Dean-Jones, BDJ Property Ltd, 19 The Square, Winchester SO23 9EX. We will acknowledge in writing within 3 working days and provide a final response within 8 weeks.
Stage 3 — Property Ombudsman
If you remain unsatisfied, you can refer the matter to the Property Ombudsman within 12 months of our final response. The Ombudsman is free to use, independent, and binding on us.
The Property Ombudsman, Milford House, 43-55 Milford Street, Salisbury SP1 2BP. www.tpos.co.uk.